What
is the Complaints Procedure?
If you have an issue of concern please raise it with the charge nurse
or ask to see the Director of Nursing. Your early actions can assist us
to correct matters. All comments and criticisms give us an opportunity
to improve our service. If you wish to make a formal complaint, please
address it in writing to the Chief Executive Officer. You do not have
to give your name, but it can allow us to let you know what we have done
as a result of your comments or criticisms. Please be assured that staff
treat all comments and complaints confidentially and professionally.
What
can be done for patients with a non-English speaking background?
If an interpreter is needed the hospital staff are available to assist.
If this is not suitable or possible the hospital can arrange for a telephone
interpreter service. If you wish to speak in confidence with family members
or a friend, a room will be made available.
Can
I expect confidentiality?
Your medical history, treatment and information that you provide to the
staff of the hospital are treated as confidential unless the law requires
otherwise in specific circumstances. Confidential information or treatment
details will not be voluntarily released without first obtaining your
consent. Under the Freedom of Information /Act (FIA) you are generally
entitled to information contained in your medical records. Should you
request this, a fee fixed by law may be payable for this service.
Can
I refuse treatment?
You may refuse to have any test examination procedure or treatment at
any time. If you do refuse, you have the right to be given details of
the likely or potential outcome of your refusal, and cannot hold others
responsible for the consequences.
You're wishes regarding terminal care will be respected provided these
conform to the obligations imposed on the hospital by the law. You may
discharge yourself from the hospital or from treatment at any time. However,
by doing so, you cannot hold the hospital and its staff responsible for
the outcome. If you wish to discharge yourself from the hospital against
medical recommendations, you will be asked to sign a self-discharge form.
How
are my doctor and ward chosen?
If you are a hospital (public) patient, the hospital will allocate your
doctor. You are entitled to be informed of the name of the doctor responsible
for co-ordinating your care and treatment. If you are a private patient
you may select the doctor of your choice from available members of the
visiting medical staff of the hospital. Cohuna District Hospital is a
public hospital; some single rooms are available for private patients.
What
rights do I have while I am in Hospital?
Whether an inpatient or an outpatient, you have the right to appropriate
care:
|